Shipping policy
At Praia, each product is made to order through our trusted production partners. This ensures the highest quality while minimizing waste.
Processing Times
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All orders are processed and sent to production within 1–3 business days.
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Since each item is made-to-order, please allow up to 5–7 business days for production before shipment.
Shipping Times
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Domestic (U.S.) Orders: Typically 3–7 business days after production.
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International Orders: Typically 7–21 business days after production, depending on destination and customs.
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Delivery times are estimates and may vary based on location, holidays, and carrier delays.
Shipping Costs
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Shipping costs are calculated at checkout and vary based on destination and item.
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We occasionally offer free shipping promotions — check our banner or newsletter for details.
Tracking
Once your order ships, you’ll receive a confirmation email with a tracking link. Please allow up to 48 hours for tracking to update.
Customs & Duties
International orders may be subject to import duties, taxes, and fees, which are determined by your local customs office. These costs are the responsibility of the customer.
Lost or Delayed Packages
Praia is not responsible for delays caused by the carrier, incorrect addresses provided by the customer, or customs holds. If your package appears lost or delayed, contact us at support@praiaframes.com and we’ll do our best to assist.
Our Promise
We work closely with our partners to ensure your Praia order arrives safely and as quickly as possible. If you encounter any shipping issues, reach out to our team and we’ll help make it right.